Guest information
Good to know
Practical details for your stay — check-in, breakfast, parking, pets and distances. Clear and concise.
Before arrival
Arrival and departure
- Check-in
- From 14:00. Earlier check-in can be arranged with reception.
- Check-out
- By 10:00. Later check-out is available for a fee, subject to occupancy.
- Reception
- Open daily from 7:00 to 19:00.
- Cancellation
- Bookings made on the website can be cancelled free of charge up to 7 days before arrival.
Breakfast
Included with every stay
- Breakfast
- Hot and cold dishes, fresh pastries and seasonal fruit.
- Opening hours
- Weekdays 7:00–10:00, weekends 7:30–10:00.
- Gluten-free
- Gluten-free pastries are available on request.
At the hotel
What is included and what is not
- Sauna world
- Not included in the room rate — advance booking and an additional fee are required. Six saunas, a hot tub for eight and a relaxation area.
- Private wellness
- Available for an additional fee; advance booking is required.
- Wi-Fi
- Free in all rooms and public areas.
- Parking — main building
- Only in the underground garage, from CZK 290 per night (book in advance). There is no other parking at the building.
- Parking — Depandance U Zvonu
- Free directly outside the building at Krkonošská 27, 200 m from the main building.
- Pets
- Pets are welcome in the main building for a fee when arranged in advance. They are not permitted at Depandance U Zvonu.
- Children
- Kids’ corner in the restaurant, free cot and children’s menu.
Krkonoše and Vrchlabí
Distances from the hotel
- Vrchlabí centre
- The hotel is right in the centre
- Vrchlabí Aquacentre
- 10 minutes on foot
- Špindlerův Mlýn
- about 15 minutes by car (15.5 km)
- Pec pod Sněžkou
- 25 minutes by car
- Krkonoše Museum
- 7 minutes on foot
- Prague (D11)
- 1 hour 45 minutes by car
Payment
How you can pay
- Cards
- Visa, Mastercard and Maestro — contact or contactless.
- Cash
- CZK and EUR. Change is given in Czech crowns.
- Bank transfer
- For corporate guests and larger groups.
- Gift vouchers
- We accept all Gendorf gift vouchers.
Still have a question?
The hotel reception is open every day. Call or e-mail us — we will be happy to help.